Product sold without warranty: The paper might not have been loaded far enough into the product. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? I don’t see my operating system. Print a self-test report Print a self-test report. This product cannot be identified by Serial Number alone. Please make a different selection, or visit the product homepage.

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In the Name dialog box, type a name for the new custom size. Drivers may be in development so please check back at a later date or visit the product homepage.

Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? This page requires Javascript. Product has been exchanged: Learn more about Photoemart privacy policy.

Slide the stack forward until it stops. Be careful not to push the paper in too far, which can cause paper jams.

HP Customer Support – Software and Driver Downloads

If the self-test report prints, but the original document does notcontinue to the next solution in this document. Please try again shortly. Follow these steps to perform a reset.


The problem is probably related to the paper that you were trying to print on, or possibly a connectivity problem. Please try again shortly. The cleaning process takes a few minutes. Press the Power button to turn on the product. Or, view all available drivers for your product below. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. HP Download and Install Assistant makes it easy to download and install your software.

This process can take several minutes depending on the number of warranties being checked.

This product was designated to be returned to HP. Please use the product number and serial numbers of the new product to validate warranty status.

HP Photosmart e-All-in-One Printer series – D – Driver Downloads | HP® Customer Support

This product has been exchanged for a new or refurbished product. The product might make noises as though it is printing, but no paper moves through it. One or more of the values entered is not permitted.

The Virtual Agent is currently unavailable. Reload photosmaart paper Pull out the tray extender, and then flip open the paper catch. The Virtual Agent is currently unavailable. For example, if you have Cause Any of the following issues can cause this issue:. If the issue persistscontinue with the next solution.


HP Photosmart e-All-in-One Printer series – D | HP® Customer Support

Please verify your product is powered on and connected, then try again in a few minutes. Choose a different product.

Any warranty support needed would be completed by the third party that sold the product. Only service the product if you have already tried all of the previous solutions and the product will not print a self-test page on plain white paper.

The following video demonstrates how to print a printer status report. Remove selected files Download files. The printer Toolbox opens in a new window.